Today’s businesses have the opportunity to reach plenty of customers through their online stores. Because of this, businesses, both big and small, now have the responsibility of maintaining a steady presence through various online channels, such as their website, social media pages, and virtual marketplaces.
This ability to reach customers on a global scale is especially beneficial towards emerging brands hoping to gain a larger audience for their goods. However, this must be navigated wisely. These newfound opportunities come with a greater need to develop solutions that apply to a broader range of consumers.
Payment options are some of the most important considerations when building a store that effectively reaches the international market. By offering different methods, including cash on delivery, debit and credit, ACH transfer solutions, and digital wallets, consumers can choose the way most convenient for them upon checking out.
How It Helps the Consumer
Consumers have less to worry about when you offer different payment options to them. When you make it easier for them to shop, you invite them to keep browsing and checking out items. This dramatically reduces the risk of leaving the things in their carts in favor of other stores with similar products but more diverse payment options.
Remember that customers don’t like waiting. They also hate being forced to go about things a certain way. Unfortunately, when you fail to innovate and adopt more payment methods, you cause customers to do both.
At the heart of it, the diversity of payment options you make available on your platforms provides excellent service to customers. Each method you include must take into account what a customer goes through to make a successful checkout.
Diversifying your payments means understanding your customers’ needs. Put yourself in their shoes and learn their shopping habits to understand what payment options are of most use to them. When you know these and respond well, customers want to keep coming back to your store.
Other Aspects Your Business Should Look At
Different payment methods are vital to your business’s success, but they should also include these factors to create a seamless and excellent customer experience.
- Free Shipping Offers
Many customers are willing to pay for a product up until they get to shipping prices. When they find these unreasonably high, then they will not hesitate to abandon their carts.
A 2019 report from Forbes shows that 77% of shoppers have foregone a purchase because they were unhappy with available shipping options. Shipping options are even the most common reason for shopping cart abandonment.
Shoppers like free shipping because it is an easy way to feel like they are getting a good bargain for a purchase. And yes, you can incorporate this without losing profit. A couple of methods are to have a minimum purchase amount to unlock free shipping or a slight increase in product prices to account for free shipping costs.
- Refund, Return, and Order Cancellation Policies
Online shopping limits a customer’s ability to check the features of a product. They have to rely on product pictures, descriptions, and size charts to decide if a product is right for them. This is why your company’s refund, return, and cancellation policies matter to consumers.
Give your customers the guarantee that they can return or exchange a product in case they receive a faulty item or get the wrong size. Just provide terms to protect your business, such as keeping tags intact and only accepting unused items for return.
- Smart Search Features
Customers are likely to purchase when they have a comfortable shopping experience from the moment they enter your website to when they check out. Give them an easy time looking for the products they want by having user-friendly search functions.
Give your search filters the capability to narrow down their searches to only relevant items. Have options to arrange things according to price and popularity, too. These help them quickly find the exact products they are looking for.
- Customer Reviews
Customers trust fellow customers more than the word of a brand about their own products, and understandably so. Other customers give accounts of their experience using the products and encounters with customer service. These are huge factors in a potential customer’s decision to purchase from your store or not.
Customer reviews are an excellent reminder to provide excellent customer service. Remember this: your business’s best marketers are happy customers, so do not skimp on providing them a pleasant experience at every step of their interaction with your shop. The more satisfied customers you have, the more they talk about your products and services and vouch for your brand.