Customer service is something that all businesses that sell things to people do. But not every customer service scheme is the same. The customer service department at InnerPower Business, a third-party shipping and logistics solutions provider, shows how a department should work to stay in business.
The company is built on great customer service, and it knows it’s working because customers keep coming back year after year.
The InnerPower Business has one of the best customer retention rates in the business. The business says on its website at Innerpowerbusiness.com, “We don’t just keep customers; we add more every day.” “Many businesses have used our knowledge to make more money, streamline their operations, and improve their customer service.”
Best Customer Service Ever
Customers at other third-party shipping companies, on the other hand, get a lot less service than customers at InnerPower Business.
For instance, Ship7 users can ask for help and get it within 48 hours of doing so. When they send in a ticket, they also get an automatic email answer.
A customer service team at NyBox is available seven days a week. Customers can text or call in real time online or over the phone.
Customers can pay for things with “peace of mind” knowing that their accounts are safe with Shipito’s customer service.
A lot of good service is about talking to people.
The key to InnerPower Business’s great customer service program is talking to people. It makes sure that buyers can easily get in touch with customer service.
The business website at Innerpowerbusiness.com says, “We always make ourselves available and accessible to our clients, and their appreciation is clear in the feedback and reviews we receive.”
The business doesn’t tell its customers what to do; instead, it uses their comments to make services better and come up with new ones.
It also uses technology to make customers happier by putting cutting-edge software and hardware in its buildings to protect clients’ information and property.
But it’s the relationships that the company builds with its customers—which include being open and honest—that set the standard in the business.
The company says on its website, “It may sound a little strange, but we actually advise potential customers to look at our competitors before making any final decisions.” “We are so sure they will find that we offer the best deals, the widest range of services, and the best customer service.”
That’s not all the business does. A big part of the InnerPower Business’s customer happiness program is making things easy for customers.
People who work with the company don’t have to go through a lot of trouble to find what they need. Everything is in one easy-to-reach place.
For instance, clients can find out about the business’s other services, like order processing, and use its knowledge in that area. The business also helps its business clients find goods, repackages them for retail sales, picks and ships orders, and takes back and credits customer purchases.
Customers can find out about the company’s quality control standards and the internal and external processes that help keep assets from going bad or getting damaged online.
And taking care of the earth is part of InnerPower Business’s customer service program. The business takes part in recycling programs, looks at its operations to find ways to cut down on waste, and stops doing things that aren’t necessary and could harm the earth.